Authors Posts by Steve Cokkinias

Steve Cokkinias

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Steve came to the Foster Mobley Group as a coach and trainer from the hospitality sector, where he focused on leadership development, service excellence, talent selection/retention, and motivational solutions. Steve began his career with Starwood Hotels & Resorts before he eventually transitioned to The Ritz-Carlton Hotel Company in April 2000 in Montego Bay, Jamaica. There, he held various senior leadership positions at three different properties before becoming the youngest General Manager in Ritz-Carlton History at the Kuala Lumpur, Malaysia property. Steve has earned vast acclaim during his near-decade at The Ritz-Carlton, Kuala Lumpur including being recognized as one of Human Capital Asia's "Hot 40-Asia's HR Superstars". In 2010, he was named Malaysia's "General Manager of the Year" by Hospitality Asia Platinum Awards. Steve graduated from Washington and Lee University in Virginia with a Bachelor of Arts in History and Sociology. His new book, Innsanity-Leadership Lessons from a Lifetime in Luxury Lodging, will be available in 2013.

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Late September 2001, and the world was still on-edge during the weeks after the infamous Twin Tower attacks. What better time to open a...

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I arrived in Kuala Lumpur, Malaysia in January 2003 as the unofficial “number two” at the hotel I was working for, and a month...

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It was February 2001 and we were hosting a VIP global leadership conference at my hotel in Montego Bay, Jamaica. The COO of the...

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The following true story depicts scenes of graphic violence which may not be suitable for all readers.  Reader discretion is advised. October 1999, Kansas City,...

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The presidential suite in a hotel is typically the most unsold room in the building.  Sure, occasionally you get a high-roller or a VIP...

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December 18, 1999. 9pm. Zero degrees. A light snow was falling. My birthday dinner in Kansas City, Missouri, USA with friends was interrupted by...

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During my hotel career, my numerous “sales trips” to the Middle East often led to unexpected adventure. And thus there I was, one March,...