Steve came to the Foster Mobley Group as a coach and trainer from the hospitality sector, where he focused on leadership development, service excellence, talent selection/retention, and motivational solutions. Steve began his career with Starwood Hotels & Resorts before he eventually transitioned to The Ritz-Carlton Hotel Company in April 2000 in Montego Bay, Jamaica. There, he held various senior leadership positions at three different properties before becoming the youngest General Manager in Ritz-Carlton History at the Kuala Lumpur, Malaysia property. Steve has earned vast acclaim during his near-decade at The Ritz-Carlton, Kuala Lumpur including being recognized as one of Human Capital Asia's "Hot 40-Asia's HR Superstars". In 2010, he was named Malaysia's "General Manager of the Year" by Hospitality Asia Platinum Awards. Steve graduated from Washington and Lee University in Virginia with a Bachelor of Arts in History and Sociology. His new book, Innsanity-Leadership Lessons from a Lifetime in Luxury Lodging, will be available in 2013.