Holiday Villa steps up quality service programme

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The Manja Programme Launch by Managing Director and Chief Executive of Holiday Villa group, Datin Mavis Masri Azman

In conjunction with Holiday Villa group’s 25th anniversary this year, the Malaysian hotel company launched the third phase of its Manja quality service programme, Manja Promise, on February 29, 2012, at the Holiday Villa Hotel and Suites Subang in Malaysia’s Klang Valley. The new programme aims to bring “a new level of empathy and sensitivity to every Holiday Villa employee by creating a positive working environment and providing an enjoyable experience for our customers at all Holiday Villa hotels,” the company said.

According to the group, the theme of this programme reflects “a total commitment to benefit and recognise all its employees towards achieving their personal goals in the company.” In addition, the programme will provide a recognition system that can be “well-understood and practised” by all Holiday Villa’s employees and that rewards outstanding performers.

Managing Director and Chief Executive of Holiday Villa group, Datin Mavis Masri Azman, said, “As Holiday Villa turns 25 this year, we have to start to review our own game plan for our hotels in order to stay competitive by providing better customer service in the market place.

“We must prepare ourselves to meet these challenges in a disciplined manner, full of careful analysis of the market needs and the values that we can bring to our brand, so as not only to sustain our customer base but to enlarge our markets share in every location in which we operate.”

She also added that with the implementation of the new thrust in the Manja quality service programme, the group would be able to face the future challenges of uncertain economic growth in various regions.

“Manja Promise is our new corporate culture for the Holiday Villa Group worldwide,” said Datin Mavis Masri.

Throughout the 12-month programme, all employees are issued with a personal Manja Promise passport. The head of departments will nominate any eligible employee for their compliance to the Manja Promise programme and fulfilment of various categories. A gemstone lapel pin will be rewarded for every five endorsed nominations and a grand winner will be awarded with a gold gift.

The Manja quality service programme was first established in 1990 by Datin Mavis Masri Azman and her pioneer team. The word “Manja” was adopted and subsequently introduced with the first version of the quality policy statement: “Let us manja u”. In 2007, the second phase of the programme was launched in concurrence with the Visit Malaysia Year 2007 campaign. The slogan was “You are precious to us”.

The brand name was also recently listed 165th in a ranking compiled by US-based Hotels Magazine in its October 2011 issue. The Holiday Villa group currently operates 33 hotels in 11 countries: Malaysia, UK, France, Indonesia, Sudan, Qatar, Saudi Arabia, China, Vietnam, Cambodia, and Bahrain.

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Reading Time: 2 minutes

The Manja Programme Launch by Managing Director and Chief Executive of Holiday Villa group, Datin Mavis Masri Azman

In conjunction with Holiday Villa group’s 25th anniversary this year, the Malaysian hotel company launched the third phase of its Manja quality service programme, Manja Promise, on February 29, 2012, at the Holiday Villa Hotel and Suites Subang in Malaysia’s Klang Valley. The new programme aims to bring “a new level of empathy and sensitivity to every Holiday Villa employee by creating a positive working environment and providing an enjoyable experience for our customers at all Holiday Villa hotels,” the company said.

Reading Time: 2 minutes

The Manja Programme Launch by Managing Director and Chief Executive of Holiday Villa group, Datin Mavis Masri Azman

In conjunction with Holiday Villa group’s 25th anniversary this year, the Malaysian hotel company launched the third phase of its Manja quality service programme, Manja Promise, on February 29, 2012, at the Holiday Villa Hotel and Suites Subang in Malaysia’s Klang Valley. The new programme aims to bring “a new level of empathy and sensitivity to every Holiday Villa employee by creating a positive working environment and providing an enjoyable experience for our customers at all Holiday Villa hotels,” the company said.

According to the group, the theme of this programme reflects “a total commitment to benefit and recognise all its employees towards achieving their personal goals in the company.” In addition, the programme will provide a recognition system that can be “well-understood and practised” by all Holiday Villa’s employees and that rewards outstanding performers.

Managing Director and Chief Executive of Holiday Villa group, Datin Mavis Masri Azman, said, “As Holiday Villa turns 25 this year, we have to start to review our own game plan for our hotels in order to stay competitive by providing better customer service in the market place.

“We must prepare ourselves to meet these challenges in a disciplined manner, full of careful analysis of the market needs and the values that we can bring to our brand, so as not only to sustain our customer base but to enlarge our markets share in every location in which we operate.”

She also added that with the implementation of the new thrust in the Manja quality service programme, the group would be able to face the future challenges of uncertain economic growth in various regions.

“Manja Promise is our new corporate culture for the Holiday Villa Group worldwide,” said Datin Mavis Masri.

Throughout the 12-month programme, all employees are issued with a personal Manja Promise passport. The head of departments will nominate any eligible employee for their compliance to the Manja Promise programme and fulfilment of various categories. A gemstone lapel pin will be rewarded for every five endorsed nominations and a grand winner will be awarded with a gold gift.

The Manja quality service programme was first established in 1990 by Datin Mavis Masri Azman and her pioneer team. The word “Manja” was adopted and subsequently introduced with the first version of the quality policy statement: “Let us manja u”. In 2007, the second phase of the programme was launched in concurrence with the Visit Malaysia Year 2007 campaign. The slogan was “You are precious to us”.

The brand name was also recently listed 165th in a ranking compiled by US-based Hotels Magazine in its October 2011 issue. The Holiday Villa group currently operates 33 hotels in 11 countries: Malaysia, UK, France, Indonesia, Sudan, Qatar, Saudi Arabia, China, Vietnam, Cambodia, and Bahrain.

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