Indian IT firm plans new BPO centers in the Philippines

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Tech_MahindraTech Mahindra, an information technology-business process outsourcing company based in India is expanding its footprint in the Philippines on the back of bright prospects on the retail, banking and media industries, BusinessMirror reported.

Tech Mahindra Business Services Group (BSG) Chief Executive Officer Sujit Baksi revealed that the company is putting up a new office either in Clark, Subic or in Cebu, where they already operate with 400 staff.

“Cebu has always been a good existing alternative location for us,” he said, citing its backup operation for Manila and expertise for Visayan language as important for the domestic market they serve. “Meanwhile, Subic, Clark and few others have been shortlisted and are now being evaluated.”

However, Baksi said that his firm sees no reason to increase the combined capacities of their two offices in Quezon City which currently 2,000 staff.

“We are looking at additional 300 to 400 new seats. However, our decision to expand has not yet been finally taken,” he said, noting the exact location for their expansion will be announced in the next three months.

While the BPO firm is keen on expanding its capacity to at most 2,800 seats locally, the top executive said services will remain the same. Tech Mahindra BSG has been operating in the Philippines since 2008, servicing multiple clients across verticals scattered in major geographies and providing them with all the support channels they need.

On a global scale, the company offers IT management and BPO services to retail and manufacturing industries in Australia and seven other countries located in Europe, the Middle East and North America. Domestic customers are involved in banking, financial services and insurance, as well as telecommunications and media sectors.

“The Philippines is an area for growth for us,” said Baksi. “I don’t think that many other places [where we are at present] have grown from zero to 3,250 people that we have here right now.”

Beyond manpower, he said that their local operations have so far contributed significantly to their global business performance. Out of Tech Mahindra’s $3.2-billion total revenues, he said the BPO segment accounted for $300 million, of which over 8 per cent or about $25 million came from the Philippines, now a leader in the voice BPO space.

“Obviously, we have interest in growing further the Philippines for our BPO business and IT operations,” the company official said.

Confident of the continued growth of the BPO in the country, Baksi said the company will focus more on growth areas such as retail, banking and media clients.

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Reading Time: 2 minutes

Tech Mahindra, an information technology-business process outsourcing company based in India is expanding its footprint in the Philippines on the back of bright prospects on the retail, banking and media industries, BusinessMirror reported.

Reading Time: 2 minutes

Tech_MahindraTech Mahindra, an information technology-business process outsourcing company based in India is expanding its footprint in the Philippines on the back of bright prospects on the retail, banking and media industries, BusinessMirror reported.

Tech Mahindra Business Services Group (BSG) Chief Executive Officer Sujit Baksi revealed that the company is putting up a new office either in Clark, Subic or in Cebu, where they already operate with 400 staff.

“Cebu has always been a good existing alternative location for us,” he said, citing its backup operation for Manila and expertise for Visayan language as important for the domestic market they serve. “Meanwhile, Subic, Clark and few others have been shortlisted and are now being evaluated.”

However, Baksi said that his firm sees no reason to increase the combined capacities of their two offices in Quezon City which currently 2,000 staff.

“We are looking at additional 300 to 400 new seats. However, our decision to expand has not yet been finally taken,” he said, noting the exact location for their expansion will be announced in the next three months.

While the BPO firm is keen on expanding its capacity to at most 2,800 seats locally, the top executive said services will remain the same. Tech Mahindra BSG has been operating in the Philippines since 2008, servicing multiple clients across verticals scattered in major geographies and providing them with all the support channels they need.

On a global scale, the company offers IT management and BPO services to retail and manufacturing industries in Australia and seven other countries located in Europe, the Middle East and North America. Domestic customers are involved in banking, financial services and insurance, as well as telecommunications and media sectors.

“The Philippines is an area for growth for us,” said Baksi. “I don’t think that many other places [where we are at present] have grown from zero to 3,250 people that we have here right now.”

Beyond manpower, he said that their local operations have so far contributed significantly to their global business performance. Out of Tech Mahindra’s $3.2-billion total revenues, he said the BPO segment accounted for $300 million, of which over 8 per cent or about $25 million came from the Philippines, now a leader in the voice BPO space.

“Obviously, we have interest in growing further the Philippines for our BPO business and IT operations,” the company official said.

Confident of the continued growth of the BPO in the country, Baksi said the company will focus more on growth areas such as retail, banking and media clients.

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