Oman, Singapore to jointly develop e-services

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Oman is looking to Singapore to guide it towards a futuristic model of e-government to make public service in Oman smoother, faster and more efficient and develop some sort of smart services for the people, the Times of Oman reported.

There is great potential for further cooperation between Oman and Singapore in e-government services, given the challenges that the two countries are facing in this area, according to senior Omani and Singaporean information technology officials.

“Singapore is an advanced country in this area, and we are keen to use their expertise, especially the lessons learned during their transformation to e-governance. We can benefit a lot from them,” Sultan Al Wadhahi, Acting Director of e-transformation at the country’s Information Technology Authority (ITA), said.

Al Wadhahi said that there are several challenges in the development of e-government services in Oman, the first being human resources. The complicated nature of the process of transformation towards a system of e-governance and the lack of necessary infrastructure also make the implementation of electronic services strategies difficult, he added. Also, there is a need to develop strategies for monitoring the implementation of the projects, he said.

Al Wadhahi added that the ITA is trying to play a constructive role in paving the way towards e-transformation by providing consultancy and other types of support to all government entities to help them deliver better services.

He pointed out the recent agreement between the ITA and the Ministry of Health with ICT Health, a software development company, to design and implement the e-health portal for the Ministry of Health as an example of good cooperation between the institutions concerned to facilitate the delivery of services to the public.

Kevin Chan, Centre Director (Middle East) of International Operations at the Infocomm Development Authority of Singapore (IDA), hailed Oman’s great progress in e-governance over the past years.

“We see a lot of efforts by our counterparts at the ITA to improve the interaction between themselves and the Omani public,” Chan said. The IDA has been implementing e-government services for the past 30 years and is keen to share its experience with its Omani counterparts, he said.

“We try to support the various initiatives as best as possible” in all areas, including e-education and e-health, he added. “We also facilitate study visits from Oman to Singapore.”

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Oman is looking to Singapore to guide it towards a futuristic model of e-government to make public service in Oman smoother, faster and more efficient and develop some sort of smart services for the people, the Times of Oman reported. There is great potential for further cooperation between Oman and Singapore in e-government services, given the challenges that the two countries are facing in this area, according to senior Omani and Singaporean information technology officials. "Singapore is an advanced country in this area, and we are keen to use their expertise, especially the lessons learned during their transformation to e-governance....

Reading Time: 2 minutes

Oman is looking to Singapore to guide it towards a futuristic model of e-government to make public service in Oman smoother, faster and more efficient and develop some sort of smart services for the people, the Times of Oman reported.

There is great potential for further cooperation between Oman and Singapore in e-government services, given the challenges that the two countries are facing in this area, according to senior Omani and Singaporean information technology officials.

“Singapore is an advanced country in this area, and we are keen to use their expertise, especially the lessons learned during their transformation to e-governance. We can benefit a lot from them,” Sultan Al Wadhahi, Acting Director of e-transformation at the country’s Information Technology Authority (ITA), said.

Al Wadhahi said that there are several challenges in the development of e-government services in Oman, the first being human resources. The complicated nature of the process of transformation towards a system of e-governance and the lack of necessary infrastructure also make the implementation of electronic services strategies difficult, he added. Also, there is a need to develop strategies for monitoring the implementation of the projects, he said.

Al Wadhahi added that the ITA is trying to play a constructive role in paving the way towards e-transformation by providing consultancy and other types of support to all government entities to help them deliver better services.

He pointed out the recent agreement between the ITA and the Ministry of Health with ICT Health, a software development company, to design and implement the e-health portal for the Ministry of Health as an example of good cooperation between the institutions concerned to facilitate the delivery of services to the public.

Kevin Chan, Centre Director (Middle East) of International Operations at the Infocomm Development Authority of Singapore (IDA), hailed Oman’s great progress in e-governance over the past years.

“We see a lot of efforts by our counterparts at the ITA to improve the interaction between themselves and the Omani public,” Chan said. The IDA has been implementing e-government services for the past 30 years and is keen to share its experience with its Omani counterparts, he said.

“We try to support the various initiatives as best as possible” in all areas, including e-education and e-health, he added. “We also facilitate study visits from Oman to Singapore.”

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