Philippine BPO sector thriving: Here’s the list

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call-centerThe Philippine’s business process outsourcing (BPO) industry is buoyant as ever and expected to create around 124,000 new full-time jobs in 2014, Pasig City Rep. Roman Romulo said in a statement on January 1. Pasig City is an area in Manila with one of the highest concentrations of BPO companies.

“Based on sectoral projections, we are confident that BPO firms will be able to add an average of 124,000 well-paying jobs annually from 2014 to 2016, or a total of 372,000 new posts over the next three years,” Romulo said.

He added that the 36 largest BPO firms raked in some $4.36 billion in combined revenues in 2012.

He also revealed the list of the country’s 36 biggest BPO firms, based on their 2012 revenues.

1. Accenture Inc. $636 million
2. Convergys Philippines Services Corp. $393 million
3. JPMorgan Chase Global Service Center $245 million
4. 24/7 Customer Philippines Inc. $175 million
5. Telephilippines Inc. $164 million
6. TeleTech Offshore Investments B.V. $158 million
7. Sutherland Global Services Philippines $154 million
8. Stream International Global Services $153 million
9. Sitel Philippines Corp. $145 million
10. Deutsche Knowledge Services Pte. Ltd. $131 million
11. Sykes Asia Inc. $128 million
12. IBM Daksh Business Process Services $125 million
13. Aegis PeopleSupport Inc. $123 million
14. TeleTech Customer Care Management $122 million
15. IBM Business Services Inc. $118 million
16. Telus International Philippines Inc. $113 million
17. Shell Shared Services (Asia) B.V. $109 million
18. HSBC Electronic Data Processing $106 million
19. ePLDT Inc. $94 million
20. SPi CRM Inc. $79 million
21. ACS of the Philippines Inc. $79 million
22. VXI Global Holdings B.V. $74 million
23. Emerson Electric (Asia) Ltd. $72 million
24. StarTek International Ltd. $70 million
25. IBM Solutions Delivery Inc. $68 million
26. Sykes Marketing Services Inc. $63 million
27. SPi Technologies Inc. $59 million
28. Genpact Services LLC $58 million
29. Macquarie Offshore Services Pty. Ltd. $57 million
30. Thomson Reuters Corp. Pte. Ltd. $54 million
31. AIG Shared Services Corp. Philippines $53 million
32. Hinduja Global Solutions Ltd. $50 million
33. Lexmark Research and Development $44 million
34. ANZ Global Services and Operations $43 million
35. Maersk Global Service Centers $42 million
36. Manulife Data Services Inc. $39 million

 

 

 

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Reading Time: 1 minute

The Philippine’s business process outsourcing (BPO) industry is buoyant as ever and expected to create around 124,000 new full-time jobs in 2014, Pasig City Rep. Roman Romulo said in a statement on January 1. Pasig City is an area in Manila with one of the highest concentrations of BPO companies.

Reading Time: 1 minute

call-centerThe Philippine’s business process outsourcing (BPO) industry is buoyant as ever and expected to create around 124,000 new full-time jobs in 2014, Pasig City Rep. Roman Romulo said in a statement on January 1. Pasig City is an area in Manila with one of the highest concentrations of BPO companies.

“Based on sectoral projections, we are confident that BPO firms will be able to add an average of 124,000 well-paying jobs annually from 2014 to 2016, or a total of 372,000 new posts over the next three years,” Romulo said.

He added that the 36 largest BPO firms raked in some $4.36 billion in combined revenues in 2012.

He also revealed the list of the country’s 36 biggest BPO firms, based on their 2012 revenues.

1. Accenture Inc. $636 million
2. Convergys Philippines Services Corp. $393 million
3. JPMorgan Chase Global Service Center $245 million
4. 24/7 Customer Philippines Inc. $175 million
5. Telephilippines Inc. $164 million
6. TeleTech Offshore Investments B.V. $158 million
7. Sutherland Global Services Philippines $154 million
8. Stream International Global Services $153 million
9. Sitel Philippines Corp. $145 million
10. Deutsche Knowledge Services Pte. Ltd. $131 million
11. Sykes Asia Inc. $128 million
12. IBM Daksh Business Process Services $125 million
13. Aegis PeopleSupport Inc. $123 million
14. TeleTech Customer Care Management $122 million
15. IBM Business Services Inc. $118 million
16. Telus International Philippines Inc. $113 million
17. Shell Shared Services (Asia) B.V. $109 million
18. HSBC Electronic Data Processing $106 million
19. ePLDT Inc. $94 million
20. SPi CRM Inc. $79 million
21. ACS of the Philippines Inc. $79 million
22. VXI Global Holdings B.V. $74 million
23. Emerson Electric (Asia) Ltd. $72 million
24. StarTek International Ltd. $70 million
25. IBM Solutions Delivery Inc. $68 million
26. Sykes Marketing Services Inc. $63 million
27. SPi Technologies Inc. $59 million
28. Genpact Services LLC $58 million
29. Macquarie Offshore Services Pty. Ltd. $57 million
30. Thomson Reuters Corp. Pte. Ltd. $54 million
31. AIG Shared Services Corp. Philippines $53 million
32. Hinduja Global Solutions Ltd. $50 million
33. Lexmark Research and Development $44 million
34. ANZ Global Services and Operations $43 million
35. Maersk Global Service Centers $42 million
36. Manulife Data Services Inc. $39 million

 

 

 

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