Angry Chinese destroys Maserati (video)
In what can be seen as a lesson for Asian retailers to pay higher attention to customer service, a wealthy Chinese had his new Maserati destroyed with sledgehammers at an auto show because he was angry with his dealer.
The owner, identified only as Wang, hired three men to trash the $423,000 Maserati Quattroporte at the Qingdao International Auto Show on May 14. According to Car News China, Wang claimed the dealer had replaced faulty parts in his vehicle with used parts; he also accused both the dealer and an insurance company of fraud.
The hired men used sledgehammers to batter the windows and body of the car in front of hordes of press and bystanders gathered outside the auto show.
“I hope foreign luxury car producers acknowledge clearly that Chinese consumers are entitled to get the service that is commensurate with the brand,” Wang told the Qingdao Morning Post.
The Chinese branch of Italian car manufacturer Maserati said it was “disappointed” about Mr. Wang’s actions.
“We deeply regret that the customer decided to terminate bilateral talks in such a sudden manner,” a representative said in a statement on China’s Twitter-like news service Sina Weibo.
“It is unfortunate that our customer destroyed the world-famous car in public in a way to attract most attention,” he added.
However, this was not the first time a disgruntled customer’s frustrations have been taken out on a high-end vehicle. In 2011, a businessman, also from Qingdao, was reportedly fed up with a mechanic who couldn’t fix an engine problem in his Lamborghini and thus hired a man to annihilate the $750,000 car.
In what can be seen as a lesson for Asian retailers to pay higher attention to customer service, a wealthy Chinese had his new Maserati destroyed with sledgehammers at an auto show because he was angry with his dealer. The owner, identified only as Wang, hired three men to trash the $423,000 Maserati Quattroporte at the Qingdao International Auto Show on May 14. According to Car News China, Wang claimed the dealer had replaced faulty parts in his vehicle with used parts; he also accused both the dealer and an insurance company of fraud. http://youtu.be/5aYvPd1TXRI&w=560&h=315 The hired men used sledgehammers...
In what can be seen as a lesson for Asian retailers to pay higher attention to customer service, a wealthy Chinese had his new Maserati destroyed with sledgehammers at an auto show because he was angry with his dealer.
The owner, identified only as Wang, hired three men to trash the $423,000 Maserati Quattroporte at the Qingdao International Auto Show on May 14. According to Car News China, Wang claimed the dealer had replaced faulty parts in his vehicle with used parts; he also accused both the dealer and an insurance company of fraud.
The hired men used sledgehammers to batter the windows and body of the car in front of hordes of press and bystanders gathered outside the auto show.
“I hope foreign luxury car producers acknowledge clearly that Chinese consumers are entitled to get the service that is commensurate with the brand,” Wang told the Qingdao Morning Post.
The Chinese branch of Italian car manufacturer Maserati said it was “disappointed” about Mr. Wang’s actions.
“We deeply regret that the customer decided to terminate bilateral talks in such a sudden manner,” a representative said in a statement on China’s Twitter-like news service Sina Weibo.
“It is unfortunate that our customer destroyed the world-famous car in public in a way to attract most attention,” he added.
However, this was not the first time a disgruntled customer’s frustrations have been taken out on a high-end vehicle. In 2011, a businessman, also from Qingdao, was reportedly fed up with a mechanic who couldn’t fix an engine problem in his Lamborghini and thus hired a man to annihilate the $750,000 car.
