Philippines leading the BPO race in ASEAN
The Philippines is seen leading the race in the business-process outsourcing (BPO) industry when the regional markets are about to integrate in 2015 within the ASEAN Economic Community, the BusinessMirror reported
“It certainly depends on services. But if you look at the combination of both cost and quality, and then beyond that the scalability, there is no better offer than in the Philippines,” Teleperformance President for Asia Pacific David Rizzo said.
While the value proposition of the country remains English-language services and the quality and scale it provides, Rizzo said it is also becoming the preferred destination for some other language requirements in the region.
He cited, for instance, that many companies that are looking to outsource their services within ASEAN would prefer to do so in a single location like the Philippines rather than having them spread out across multiple geographies.
“So we’re seeing [BPO services requiring other] languages done from the Philippines that include everything from Japanese to Korean, Mandarin, Cantonese and some of the smaller Southeast Asian language requirements, such as Thai, Vietnamese, Bahasa Indonesia and Malay,” he said.
Although they are typically less required in comparison to the English language, he said, they continue to grow, based on his experience. From a regional perspective, he added, there are already “integration opportunities,” given that the industry also necessitates other ASEAN languages.
The Philippines is seen leading the race in the business-process outsourcing (BPO) industry when the regional markets are about to integrate in 2015 within the ASEAN Economic Community, the BusinessMirror reported “It certainly depends on services. But if you look at the combination of both cost and quality, and then beyond that the scalability, there is no better offer than in the Philippines,” Teleperformance President for Asia Pacific David Rizzo said. While the value proposition of the country remains English-language services and the quality and scale it provides, Rizzo said it is also becoming the preferred destination for some other...
The Philippines is seen leading the race in the business-process outsourcing (BPO) industry when the regional markets are about to integrate in 2015 within the ASEAN Economic Community, the BusinessMirror reported
“It certainly depends on services. But if you look at the combination of both cost and quality, and then beyond that the scalability, there is no better offer than in the Philippines,” Teleperformance President for Asia Pacific David Rizzo said.
While the value proposition of the country remains English-language services and the quality and scale it provides, Rizzo said it is also becoming the preferred destination for some other language requirements in the region.
He cited, for instance, that many companies that are looking to outsource their services within ASEAN would prefer to do so in a single location like the Philippines rather than having them spread out across multiple geographies.
“So we’re seeing [BPO services requiring other] languages done from the Philippines that include everything from Japanese to Korean, Mandarin, Cantonese and some of the smaller Southeast Asian language requirements, such as Thai, Vietnamese, Bahasa Indonesia and Malay,” he said.
Although they are typically less required in comparison to the English language, he said, they continue to grow, based on his experience. From a regional perspective, he added, there are already “integration opportunities,” given that the industry also necessitates other ASEAN languages.
