Call center industry in the Philippines
India loses 70% of voice and call center business to Philippines
Struggling to diversify the delivery footprint to take advantage of low-cost centers, India’s Business Process Outsourcing (BPO) industry is currently losing 70 per cent...
Philippines: Calling on a $25b BPO industry
In Metro Manila’s Eastwood City, a pair of statues fitted with headsets pays homage to call center agents, the lifeblood of the Philippines’ BPO...
The Philippines’ “New Economy”
The Philippines used to be referred to as a basket case in Asia. Now it is more apparent that the Philippines is a market...
BPO industry: A sector in constant evolution
The Philippines' Business Process Outsourcing (BPO) industry is earmarked to hit $16 billion by end-2013. Inside Investor spoke to the senior executive director of the BPO industry body about future strategies.
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Thailand, Singapore most vulnerable to potential US recession
Southeast Asia could be seriously affected in case the US falls into recession, but some countries would be more badly hit than others, economists...