call centers
Home-working trend could change Philippine business process outsourcing industry
Philippine call centers and business process outsourcing firms are increasingly coming under pressure from a new home working attitude of employees, threatening to derail...
Chatbots coming: Virus crisis accelerates call center automation in the Philippines
The current coronavirus crisis is a double edged sword for
the call center and business process outsourcing (BPO)...
Manila takes No 3 slot in BPO ranking
In its 2013 top 100 ranking of global outsourcing destinations, Tholons, a US-based strategic advisory firm for global outsourcing and investments, has ranked the...
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Thailand, Singapore most vulnerable to potential US recession
Southeast Asia could be seriously affected in case the US falls into recession, but some countries would be more badly hit than others, economists...