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Convergys

BPO industry: A sector in constant evolution

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The Philippines' Business Process Outsourcing (BPO) industry is earmarked to hit $16 billion by end-2013. Inside Investor spoke to the senior executive director of the BPO industry body about future strategies.
Philippines: High potential for healthcare BPO

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The Philippines has placed a spotlight on its healthcare-oriented business process outsourcing (BPO) industry in an effort to migrate away from non-lucrative voice work, which dominates the service sector.