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Information technology management

India loses 70% of voice and call center business to Philippines

Struggling to diversify the delivery footprint to take advantage of low-cost centers, India’s Business Process Outsourcing (BPO) industry is currently losing 70 per cent...
E-Commerce booming in Indonesia, says survey

Up to 76 per cent of Internet users in Indonesia shopped online over the past year and spent $450 annually on average, a survey...
Philippines, India fight for BPO pole position

While India is still in the top rank of the global Business Process Outsourcing (BPO) industry, the Philippines are catching up rapidly, a new...
India’s weak rupee challenge for Philippine BPOs

The drastic fall of the Indian rupee is a problem for India's fiscal balance, but some are happy about it, among them India's Business...
Philippines: Calling on a $25b BPO industry

In Metro Manila’s Eastwood City, a pair of statues fitted with headsets pays homage to call center agents, the lifeblood of the Philippines’ BPO...
Philippine BPO industry to hit $25b

The Philippines’ business process outsourcing (BPO) industry is on target to hit $25 billion in annual gross revenue by 2016 after growing 20 per...
Philippine BPO sector blasted by critics

The Philippine government's enthusiastic support for the Business Process Outsourcing (BPO) sector is mainly a "hype" coming at the cost of poor pay and...

The export of commercial services from the Philippines, which are predominantly Business Process Outsourcing (BPO) services for which the country has built up a...
Call Center Philippines

Fuelled by the expanding business process outsourcing (BPO) industry, the building boom in the Philippines could leave the country with too much, too little, or just not the right office space.