Thailand reopens to tourism with error-prone travel approval website

The “Thailand Pass” portal showed API errors for many

Thailand on November 1 officially opened to vaccinated tourists and visitors from 63 countries in a bid to revive the country’s collapsed tourism industry, but the process did not go as smoothly as planned by the nation’s tourism authorities.

Everyone who wants to travel to Thailand now must register and seek approval on a new website called Thailand Pass to show proof of vaccination and Covid-19 insurance – alongside quarantine hotel booking and flight ticket – to be issued a QR code for check-in at the airport.

But exactly that website – which was supposed to ease the previous onerous process of obtaining a so-called Certificate of Entry from Thai embassies – was not working very well at the start as it seems not to have been synchronised with all web browsers and subsequently spat out system errors related to application programming interfaces, or API, for many who were trying to use it.

Notorious for badly designed administration apps

For the expat community in Thailand this came as no surprise since official Thai web applications are notorious for their sloppy design and frequent system errors, as well as data security issues, with the two latest frustrating examples having been the 90-day address reporting app for expats and the Covid-19 vaccination service portal Mor Prom created by the Ministry of Public Health, which were down for months or just behaving erratic, respectively.

Some expat news portals and online threads in Thailand have resorted to release advice on how “Thailand Pass” users can get around the problems by only using certain browsers and installing specific browser extensions, helping themselves in what seems to be a rather unprofessionally designed online service. Some users reported it took them hours to get around the glitches in the system to finally complete the verification process.

Tourism officials in Thailand have defended the issue with strong traffic when the system was put in place on November 1, but programming specialists say that this was no excuse for the substantial design flaws of the portal which is not even overly sophisticated and seemingly has not been sufficiently tested, as they noted.



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[caption id="attachment_37748" align="alignleft" width="300"] The "Thailand Pass" portal showed API errors for many[/caption] Thailand on November 1 officially opened to vaccinated tourists and visitors from 63 countries in a bid to revive the country’s collapsed tourism industry, but the process did not go as smoothly as planned by the nation’s tourism authorities. Everyone who wants to travel to Thailand now must register and seek approval on a new website called Thailand Pass to show proof of vaccination and Covid-19 insurance – alongside quarantine hotel booking and flight ticket – to be issued a QR code for check-in at the airport....

The “Thailand Pass” portal showed API errors for many

Thailand on November 1 officially opened to vaccinated tourists and visitors from 63 countries in a bid to revive the country’s collapsed tourism industry, but the process did not go as smoothly as planned by the nation’s tourism authorities.

Everyone who wants to travel to Thailand now must register and seek approval on a new website called Thailand Pass to show proof of vaccination and Covid-19 insurance – alongside quarantine hotel booking and flight ticket – to be issued a QR code for check-in at the airport.

But exactly that website – which was supposed to ease the previous onerous process of obtaining a so-called Certificate of Entry from Thai embassies – was not working very well at the start as it seems not to have been synchronised with all web browsers and subsequently spat out system errors related to application programming interfaces, or API, for many who were trying to use it.

Notorious for badly designed administration apps

For the expat community in Thailand this came as no surprise since official Thai web applications are notorious for their sloppy design and frequent system errors, as well as data security issues, with the two latest frustrating examples having been the 90-day address reporting app for expats and the Covid-19 vaccination service portal Mor Prom created by the Ministry of Public Health, which were down for months or just behaving erratic, respectively.

Some expat news portals and online threads in Thailand have resorted to release advice on how “Thailand Pass” users can get around the problems by only using certain browsers and installing specific browser extensions, helping themselves in what seems to be a rather unprofessionally designed online service. Some users reported it took them hours to get around the glitches in the system to finally complete the verification process.

Tourism officials in Thailand have defended the issue with strong traffic when the system was put in place on November 1, but programming specialists say that this was no excuse for the substantial design flaws of the portal which is not even overly sophisticated and seemingly has not been sufficiently tested, as they noted.



Support ASEAN news

Investvine has been a consistent voice in ASEAN news for more than a decade. From breaking news to exclusive interviews with key ASEAN leaders, we have brought you factual and engaging reports – the stories that matter, free of charge.

Like many news organisations, we are striving to survive in an age of reduced advertising and biased journalism. Our mission is to rise above today’s challenges and chart tomorrow’s world with clear, dependable reporting.

Support us now with a donation of your choosing. Your contribution will help us shine a light on important ASEAN stories, reach more people and lift the manifold voices of this dynamic, influential region.

 

 

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